Returns & Exchanges
Due to the perishable nature of our artisanal pastries and savory items, we are unable to accept physical returns once an order has shipped. Your satisfaction is our priority, and we are committed to ensuring your Bake at Home experience is nothing short of delicious.
Inspect Your Delivery
Upon arrival, please immediately open your package to verify that all items are present and the dry ice has maintained the temperature of the products.
Document Any Issues
If your order arrived damaged or incorrect, please take clear photos of the shipping box, the internal packaging, and the specific products in question.
Contact Guest Support
Reach out to our team within 24 hours of delivery at [email protected] with your order number and the photos you collected.
Resolution Review
Our team will review your claim and, where applicable, issue a replacement or a store credit to ensure you can enjoy your favorite Porto's treats.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing